Legal forms of service contracts

Flexible Contractual Framework

Clients establish a master contracting arrangement with HNI to order several services as their needs arise or to contract for a longer period of time using pre-negotiated rates. Detailed work orders are appended to the master contract, specifying actual milestones, deliverables and Service Level Agreements (SLAs).

Customized contract

Clients use this method for one-time or highly customized support engagements. Multiple phases and milestones can be defined with pre-specified payment schedules. Ownership of systems resulting from custom development work is usually maintained by the client, whereas technology rights are preserved by HNI. HNI is often contracted also for operation support and outsourcing services using this method.

Contract of use (license)

This contract is for clients who need only user rights of our services (products). An example is when someone buys an already working application that we have sold (and we expect to sell in the future) to several clients. The customer obtains a full, non-exclusive right for the usage. Such agreements are important also, whether HNI provides ASP-type services or integrates proprietary applications already used by others at client’s site.

Pass-thru services (& subcontracts)

Should clients want to position themselves as the primary owners / operators of particular services, HNI can assist them using this legal form.